Travel help

Emergency numbers

Numbers to call in an emergency — crime, fire, accidents, medical help — and the lines that help with interpreting, visas and lost property while you travel.

In an emergency

  • 112Police

    Crime, theft or any danger on the street. Answered 24 hours; dial 112 from any phone with no area code. If Korean is difficult, ask for an interpreter and the call becomes a three-way call with the officer and an interpreter. If you can’t speak, you can text 112. On a public payphone, press the red emergency button to call 112 without coins.

  • 119Fire and ambulance

    Fire, a medical emergency or anyone who needs rescuing. Answered 24 hours; dial 119 with no area code. You can also text 119, with photos or video.

If you don’t know where you are, read out the number on a nearby street-name sign, building number plate, traffic light or utility pole.

The government’s Emergency Report app (긴급신고 바로앱) reaches both 112 and 119. You can report with pictures, voice or text, and it has a multilingual mode for foreign visitors.

When you need help on the road

  • 1330Korea Travel Helpline — travel help in your language

    For when you can’t make yourself understood, or need directions, transport or sightseeing information. English, Japanese and Chinese are answered daily from 07:00 to 24:00. Russian, Vietnamese, Thai and Malay-Indonesian are available 08:00–19:00, by phone only. Dial 1330 from a mobile too, and three-way interpreting is available during a call. Text chat via TTalk, KakaoTalk, Facebook Messenger or LINE is available in Korean, English, Japanese and Chinese.

  • 02-120Seoul 120 Dasan Call Center — city information in your language

    Information on Seoul and its 25 districts, such as transport and reporting a public issue. Weekdays 09:00–18:00. Call 02-120, press 9, then 1 for English, 2 Chinese, 3 Japanese, 4 Vietnamese or 5 Mongolian. From outside Korea, call +82-2-731-2120. Only standard call charges apply, and three-way interpreting is available when needed.

  • 1345Immigration Contact Center — visas, stay and entry/exit

    Weekdays 09:00–22:00; after 18:00 in Korean, English and Chinese only. From outside Korea, call +82-2-1345.

  • 182Police enquiries and lost property

    Non-emergency police enquiries and lost property. Weekdays 09:00–18:00; calls are charged. If Korean is difficult, ask for an interpreter for a three-way call.

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